Safety
Rewarding Service Excellence
Constant monitoring by means of a systematic performance assessment mechanism ensures that the performance of our bus captains is maintained at a high level. As part of its drive for service excellence, KMB runs the Outstanding Service Award to reward bus captains for outstanding performance. In addition, the KMB Bus Captain of the Year Competition is held regularly to recognise the outstanding bus captains in terms of safe driving and quality customer service.
Bus Captain Training
As part of our dedication to providing a safe, comfortable and reliable service for our passengers, we operate our in-house KMB Bus Captain Training School at Sha Tin Depot to provide new and existing bus captains with comprehensive training and improvement courses respectively. The training programme includes theory lessons emphasising safety, “Eco-driving”, and customer service, as well as practical on-road training. In 2009, more than 30 Driving Instructors and some 30 training buses operated out of our Training School. The Training School’s state-of-the-art Driving Simulator Studio recreates real-world driving environments and vehicle behaviours to improve driving performance and response to different situations.
Technical and Apprentice Training
KMB’s Technical Training School has been training maintenance staff in the most up-to-date bus transport technologies since 1973. In 2009, 233 in-house training sessions were organised for 1,730 skilled workers and 18 sessions were held for 277 engineers, supervisors and foremen in association with our bus manufacturers. The Technical Training School also runs a four-year apprenticeship training scheme for school leavers to ensure an adequate supply of skilled maintenance workers. The quality of KMB’s apprentice training programme has been recognised by various awards won by our apprentices over the years. In 2009, 29 apprentices graduated from the School, brining the total since its establishment to 2,160.
Bus Design and Maintenance
Safety and passenger comfort drive the design and maintenance of our bus fleet. KMB engineers work with major bus manufacturers to design new bus types that thrive in Hong Kong’s unique operating environment. New KMB buses are equipped with the three-in-one integrated monitoring system with periscope. Speed limiting devices and electronic tachographs that record bus performance in detail are also employed to enhance safety.
Passenger Safety Tips
For a comfortable and safe bus journey, passengers are reminded to observe the following tips:
- Hold the handrail when the bus is moving.
- Fasten the seat belt where one is supplied.
- No standing on the upper deck of a bus.
- Bulky luggage is not allowed on buses.
- Hold the handrail when boarding and alighting.
- Do not talk to the bus captain when the bus is moving.
- Do not board or alight while the bus is in motion.
- Board or alight through the specified doors.
- Move into the bus compartment after boarding.
- Do not obstruct the staircase or doorways.
- Do not move about inside the bus compartment unless alighting.
- Do not place any part of the body out of the windows.
- Keep the bus compartment clean.
- Do not eat or drink inside the bus.
- Do not bring any animal onto the bus (except guide dogs accompanying blind persons).
- Open all upper deck windows during typhoons (except on air-conditioned double deck buses).
- Give up your seat to the elderly, the disabled and pregnant women.
Safety Education
- Civic Education: Passenger Safety Outdoor Advertising Campaign
- Civic Education Television Commercial
