KMB and LWB Creative Games and Competitions
for Promoting Quality Service and Safety

To enhance KMB and LWB staff’s awareness of customer service and safe driving, the companies put a great deal of effort into staff training and development. Following the first phase of the large scale “Service from the Heart” training programme held last year, KMB and LWB will this year introduce a series of new creative games and competitions with the theme of quality service and bus safety, including booth games, a team-based competition on bus safety, a quality service commendation scheme, a creative lyrics competition and online quizzes. In addition, safety forums will be held regularly at bus termini.

In today’s press session, Ms. Susanna Wong, Deputy Head of KMB’s Human Resources Department, and Mr. Ho Chi Man, General Manager of KMB Sha Tin Depot, introduced the creative games and competitions, which aim to help cultivate a corporate culture of quality service and safe driving, and motivate more staff to share these common goals.

Among the activities introduced for staff that combine relaxation with a serious learning purpose are the booth games installed at bus termini in Kowloon and the New Territories. Thus, bus captains can learn while having fun by juggling or taking part in quizzes during their breaks. With its emphasis on practice and repetition, juggling encourages bus captains to excel through practice, proving the old adage “Practice makes perfect”. By applying a similar philosophy in their work, they will be able to think up creative ways of overcoming changes and challenges, while receiving a higher degree of job satisfaction. The on-site quiz also helps them recap the skills they learnt at the “Service from the Heart” seminars and workshops, such as emotion control and communications skills.

KMB and LWB are also organising for the first time a team-based competition on bus safety to encourage frontline staff to strive for better performance in bus safety. Bus captains, terminus supervisors, inspectors and operations officers on each bus route will form teams to participate in the competition. Each team needs to cooperate and work together for a clean record in bus accidents. Bus route teams with the most significant improvement year on year or with a zero accident* record for two years will be rewarded.

In return, KMB and LWB will present letters of commendation to outstanding frontline staff who have been praised by customers, inspectors and bus captain performance assessors as an incentive to frontline staff to strive for even better performance in bus safety.

A lyrics competition will be organised for creative members of staff who wish to showcase their talents. Competition participants can write new lyrics in the “Service from the Heart” spirit for old songs, giving them an opportunity to share their insights with customers and colleagues alike.

KMB and LWB will also design online prize quizzes on the staff website so that frontline staff can log in and play the games during their spare time. The quiz questions, which are mainly related to bus safety and quality service, are designed to help staff revise the key learning points from the seminars and workshops, as well as the safe driving theories from driving courses.

In addition, KMB and LWB will organise safety forums regularly at bus termini. Operations officers and driving instructors from the Bus Captain Training School will provide bus captains with information on potentially hazardous areas and share safe driving tips with them.

* “Zero accident” refers to no-liability accidents