KMB Presents Outstanding Service Award to High Flyers

KMB has organised its ninth Outstanding Service Award Presentation Ceremony to recognise 64 staff with outstanding performance. Awardees included 38 bus captains, two inspectors, two terminus supervisors, two maintenance staff, and an additional 20 employees from various departments.

First introduced in 2002, the KMB Outstanding Service Award is an annual award scheme. It aims to reinforce staff enthusiasm and on-the-job initiative, strengthen positive attitudes towards both internal and external customers, and encourage participation in charity activities. All KMB staff in any position with outstanding performance have the chance to be nominated.

KMB’s Managing Director, Mr. Edmond Ho, said at the ceremony, “Last year, KMB organised a large scale training programme called ‘Service from the Heart’. Through seminars and workshops, the programme aims to enhance the service quality of frontline staff. I hope all awardees will act in accordance with the ‘Service from the Heart’ spirit and help spread this spirit to other colleagues as well.”

The assessment criteria of the award include commendations from supervisors, commendations from internal and external customers, and the performance of any other outstanding service. The judging committee comprising department heads employed the assessment criteria to select the award-winning staff. All award-winning staff are rewarded with a trophy and a pin. This year, KMB also presented team awards to encourage cooperation and team spirit.

In addition to the outstanding service award, KMB also runs a number of other awards to promote its quality service culture, such as the Bus Captain of the Year Competition, the Good Service and Safe Driving Annual Awards for bus captains, and the Good Service Annual Award for terminus supervisors, assistant terminus supervisors and customer service assistants.

KMB Senior Management and the Winners of the Outstanding Service Award