Customer Service Hotline

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2745 - 4466
How to use KMB Customer Service Hotline
1Cantonese
2Putonghua
3English
1Pre-recorded Bus Route Information
1Regular Routes
2Airport & North Lantau Routes
3Racecourse Routes
4Overnight Routes
  • Frequency
  • Fares (including sectional fares)
  • First & last bus departure times
  • Journey distance
  • Terminating points
  • Routeing
2B.A.T. Hotline
Find out the arrival times of the next two overnight buses by inputting the B.A.T. code for the desired bus stop location.
4Customer Comments
Give us your opinions on our services by speaking to our operators during operator service hours. After operator services hours, a voice mail service is provided.
5Fax-Back Information
Fax-back information on individual routes and bus services is available 24 hours a day.
6RoadShow Information
Listen to updates on the RoadShow Multimedia on Board infotainment service, including programmes and upcoming releases.
7KMB Service Information and Special Traffic Announcements
Obtain KMB service information, special traffic annoucements and KMB Customer Service Centre information.
0Operator Service
Speak directly to our operators to obtain route information or make suggestions. The operator service hours are from 7:00am to 11:00pm seven days a week (with breaks at 1:00pm - 2:00pm and 6:00pm - 7:00pm).
You can also give us your views by:
  • KMB Customer Service Hotline 2745 - 4466
  • Faxing our Customer Service Hotfax on 2745-0600
  • Writing to us at No.9, Po Lun Street, Lai Chi Kok, Kowloon