Octopus

Advantages of using Octopus

Apart from KMB's buses, Octopus can also be used in a wide variety of situations, including other major modes of public transport, parking, retail, vending, wet markets and leisure facilities.

The Octopus Processor automatically deducts value from the Octopus card. You do not need to worry about carrying exact coins. With an advanced built-in microchip, the transaction takes place in less than a second, making it both fast and convenient.

Octopus Types

On-loan Octopus

On-Loan Octopus (except Personalised Octopus) are available at the following outlets:

• KMB Customer Service Centre (Sha Tin Central Bus Terminus)
• MTR Customer Service Centres
• Airport Express Customer Service Centres
• Light Rail Customer Service Centres
• New World First Ferry Octopus Service Centres (Piers of Cheung Chau, Mui Wo and Peng Chau: Central Piers 5 & 6)
• New World First Bus Customer Service Centre (Admiralty [East] Bus Terminus)

• Ticket prices are listed below:

• You can return your On-loan Octopus at any Customer Service Centre or Ticketing Centre at any MTR station for refund of the remaining value and the deposit. A Refund Handling Fee of HK$7 will be charged if it is returned within three months from the date of issue.
• Personalised Octopus
  • Imprinted with holder's name and photo (optional), it functions automatically as a Child, Adult or Elder Octopus by recognising the holder's age stored on the Octopus. The holder can thus automatically enjoy any concessionary fares offered by the respective transport companies.
  • Personalised Octopus with student status has to be applied for through schools or MTR Customer Service Centres. Please note that applications and special offers are subject to the terms and conditions specified by the respective companies.
  • A refund handling fee of HK$10 will be charged if you return a Personalised Octopus which is either issued on or after 1 November 2004; or is issued before 1 Nov 2004 and returned within 5 years from the date of issue.

Sold Octopus

Sold Octopus holds no deposit and any remaining value on the card is non-refundable. A variety of specially-designed Sold Octopus cards will be offered through different channels from time to time.

Using Octopus

The Octopus Fare Deducting Processor is located at the entrance of the bus. Simply wave the card over the Processor and the appropriate fare will be deducted automatically. The fare deducted and the remaining value will be shown on the Processor for your reference. If the processor is out of service or your Octopus is invalid, please pay with cash instead.

Reloading Octopus

There are several methods for reloading your Octopus:

• Automatic Add Value Service

  With the Octopus Automatic Add Value Service (AAVS), HK$250 or HK$500 (to be decided by customers upon application) will be automatically added to your Octopus when the remaining value reaches a zero or negative balance, or when its remaining value plus the maximum negative value is insufficient to settle the full cost of the transaction. Each Octopus can be automatically reloaded once a day. The reloaded amount will be deducted from your designated credit card account, with every AAVS transaction shown clearly in your statement.

  There are 21 financial institutions in Hong Kong offering AAVS, and you simply need to sign up with them to take advantage of this service.

• Cash

  • Customer service centres or ticket offices of transport operators including:
    • KMB Customer Service Centre at Sha Tin Central Bus Terminus
    • MTR Customer Service Centres
    • Airport Express Customer Service Centres
    • Light Rail Customer Services Centres
    • New World First Ferry Octopus Service Centres (Piers of Cheung Chau, Mui Wo and Peng Chau: Central Piers 5 & 6)
    • New World First Bus Customer Service Centre (Admiralty [East] Bus Terminus)
    • Citybus Customer Service Centre at Central-Exchange Square Bus Terminus
    • Add Value Machines at MTR / Airport Express / East Rail / Selected Light Rail Stations
  • You can add up to HK$1,000 to your Octopus in cash at Authorised Add Value Service Providers.

• Electronic Fund Transfer

  You can add up to HK$1,000 to your Octopus via Electronic Fund Transfer at selected ATMs.

Checking Remaining Value

• Each time you use your Octopus, the transaction amount and the remaining value will be shown on an Octopus reader or on a printed receipt.
• You can check the remaining value, and the date, amount and type of service provider of your last ten transactions via the Octopus Enquiry Machines free of charge at any MTR station.

Useful Tips

Here are some useful tips on what you should or should not do with your Octopus.

DO

• Keep your Octopus in a protective pouch.
• Reload your Octopus before the value runs out or apply for Automatic Add Value Service.
• If your Octopus is rejected at an Octopus reader, wait until the passenger indicator light stops flashing, then try again.
• Hold your Octopus steadily over a reader, and wait until there is an indication that the transaction is completed and the remaining value is shown on the screen before removing your Octopus.
• Contact staff or call the Octopus Customer Service Hotline 2266 2222 when assistance is required in using your Octopus.
• Use an Octopus of the appropriate type (ie if you are 12 years old or above, use an Adult Octopus).
• Present your Octopus for inspection upon request.
• If you lose your Personalised Octopus or an Octopus linked with AAVS, call the Octopus Lost Card Hotline 2266 2266 to report the loss immediately.

DON'T

• Hold more than one Octopus over a reader at one time.
• Hold an Octopus and another smartcard, such as a pass for residential or office premises, together over a reader at one time.
• Wave your Octopus too quickly over a reader, which can lead to an incomplete transaction; in such cases, use the same Octopus again as required until the transaction is completed.
• Bend, write on, scratch, tap, cut or paste stickers or photos on your Octopus.
• Place your Octopus near coins, studs or zippers.
• Put your Octopus in your back pocket, as the microchip on the card can be damaged when you sit down.
• Hold any electronic equipment, such as digital diaries, together with your Octopus over a reader at one time.
• Pass your Personalised Octopus or your Octopus linked with AAVS to another person.

For Octopus Service Enquiries

If you need any help in using Octopus, please call the Octopus Customer Service Hotline on 2266 2222.