If belongings are found, our staff members will pass them to the Terminus Supervisor for registration and safekeeping. If the lost items have not been collected within the same day, they will be sent to the Lost Property Section.

If passengers have left their belongings, they can contact us and provide the relevant information, including bus route, date and time, characteristics of the lost item, and contact information through 「Chatbot」 on APP1933 or KMB website and choose ＂Lost property on bus＂. If the lost item is found, we will arrange the collection as soon as possible.

Once the lost property is found, we will confirm it with the passenger. Passengers could transfer the lost property to a locker at a designated bus terminus for collection after completing the on-spot payment.